A new headquarters development project required the overhaul and reform of all Facilities processes and operations. Ken organized cross-functional teams and led the redesign of key service processes, integrated new work-flow technologies, developed SLA’a and KPI’s for all key services, and implemented a Balanced Scorecard, reducing service delivery costs 23% while improving customer satisfaction to 98%.
- Knowing We Do Not Understand: The Hardness of Our Hearts
- Is That Assumption Really A Lock?
- Intelligence Matters
- Across the Mogollon Rim
- Bootstrap Your Business Continuity Plan
- You Shall Empty Out Egypt
- Put Minimalism to Work in Life and Work
- Take the Land!
- His Presence is Never Ending
- Evil Must Bow to God
Analysis Balance Book Review Business Continuity Change Choices Construction Data Decision Support Design Effectiveness Facilities Management Facility Management Faith Furniture Future Geopolitics Headquarters History Humility Innovation International Leadership Lean Life Management Manufacturing Metrics Negotiation Operations Organizational Development Photography Process Process Improvement Productivity Project Management Relaxation Relocation Services Serving Strategic Strategic Planning Strategy Values Work