Taking Care of Business: A Customer’s Perspective
All business is based on a simple progression: Relationship and integrity build trust, trust builds commitment, and commitment drives performance. Break the chain and you risk losing your customer.
Work
Serving Through Desire
Desire to do one’s best in all circumstances is a powerful motivator. Last week I attended a ministry conference which drew hundreds of people from around the globe to a small host church and saw first-hand how desire influences performance. The conference was awesome, but equally impressive in its own way was how the local congregation served the attendees.
What Happened at the Recycling Bin?
One of the best explanations of what happened to the recycling business comes from 99% Invisible. If you are a fan of the podcast as I am you know it is dedicated to exploring and explaining design’s influence on social and everyday matters, and what lies unseen below the surface.
Strategy or Execution?
That may seem like a simplistic question with an obvious answer, but I wonder what the answers would be if we knew we were free to speak our minds on how strategy is developed, communicated and implemented in our own organizations.
The Value of Regimen and Rigor
Regimen and rigor combine to elevate preparation, a necessary part of any endeavor we undertake. In today’s pace, however, they are too often overlooked or given short attention. The results can be unfortunate or even unsettling. In the worst cases, failures to act through diligence have far reaching and impactful consequences. The opposite of this equation is just as true, however. When applied with serious intent, regimen and rigor lead to better outcomes and less regret.